General contract conditions

Introduction

This document establishes the conditions that govern the use of the website and the purchase of products offered on it.

We ask you to carefully read these Conditions, our Cookies Policy and our Privacy Policy before using this website. By using this website or placing an order through it, you agree to be bound by these General Contracting Conditions and our Privacy Policies, so if you do not agree with everything provided in the General Contracting Conditions Hiring and with the Privacy Policies, you should not use this website.

If you have any questions related to the General Contract Conditions or the Privacy Policies, you can contact us at the contact methods indicated in the following point.

Our data

The sale of items through this website is carried out by Indigo Sports, S.L., Spanish company domiciled in Avda. Alacant 64, 03760, Ondara (Alicante), and NIF B02708014, with telephone 634698837 and email info@indigosports.es.

Your data and your visits to this website

The personal data that you provide us about yourself will be treated in accordance with the provisions of the Privacy Policies. By using this website you consent to the processing of said information and data and in turn, you declare that all the information or data you provide us is true and corresponds to reality.

Use of our website

By using this website and placing orders through it, you agree to:

Service availability

The items offered through this website are only available for shipping to European Union territory.

How to place an order

To place an order, you must follow the online purchase procedure, first choosing the products that may be of interest to you, filling in all the information that is mandatory during the procedure and finishing by confirming the purchase. You will then receive an email acknowledging receipt of your order. Likewise, we will inform you by email when your order is being shipped.

Technical means to correct errors

You can correct errors related to the personal data provided during the purchase process by contacting customer service by phone - 634698837, or by email info@indigosports.es.

This website shows confirmation windows in various sections of the purchasing process that do not allow you to continue with the order if the data in these sections has not been provided correctly. Likewise, this website offers details of all the items that you have added to your basket during the purchasing process, so that, before making payment, you can modify the details of your order. If you detect an error in your order after completing the payment process, you must immediately contact our customer service, at the telephone number or email address mentioned above, to correct the error.

Payment

The payment method for purchases will be selected during the purchase process and payment, according to the chosen method, will be made at the end of the purchase process and will be an essential condition for its formalization. Payment will be made through any of the following means:

Delivery and shipping costs

All products offered on the website are available (except for stockouts or exceptional cases), which allows us to process orders so that they are delivered within a period of between 1 and 2 working days from the day after placing them. Of the order. We ship to the peninsula and the Balearic Islands, as well as the entire territory of the European Union.

Orders received on Fridays or holidays will be shipped the first following business day. If for any reason there is a delay in shipping, we will inform you of the estimated delivery time. If your order is cash on delivery, make sure you have the necessary amount when the courier arrives.

If the order was finally returned by the courier agency due to the impossibility of contacting the customer, the customer would be responsible for paying for the new shipment. It is not possible to specify the exact time of delivery, nor will the courier company contact you before the first delivery attempt.

If there is any error in your order received, please contact us and we will advise you of the best way to resolve the error at no cost to you. Shipping costs will be specified at the time of purchase. For orders over €49, shipping is free.

Value added taxes and billing

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the items will be understood to be located in the territory of application of Spanish VAT if the delivery address is in peninsular Spanish territory and the Balearic Islands. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

The customer will be able to download the invoice for the purchases made by accessing the order history with their user code. However, the client may request at any time that a copy of the corresponding invoice be sent to them by electronic or paper means, at their choice.

Return policy

The user may revoke the purchase or withdraw from the contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from when you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You also have the option of completing and sending the model withdrawal form or any other unequivocal statement through info@indigosports.es. If you use this option, we will inform you without delay, on a durable medium, of receipt of said withdrawal.

SIf the reason for the return is that the returned item is defective or does not correspond to what was requested in the order,Indigo Sports, S.L. will bear the costs of the return and new shipping.

If the reason for the return is that the order does not satisfy you:

Guarantee

The contractual guarantee offered is that established in Royal Legislative Decree 1/2007, of November 16, which approves the Revised Text of the General Law for the Defense of Clients and Users. Indigo Sports, S.L. will be liable for any lack of conformity that appears within two years of delivery, as long as the client has informed us. of said lack of conformity within a period of two months from when he became aware of it.

Responsibility

Except as otherwise expressly provided in these Conditions, our liability in relation to any product purchased from our website will be strictly limited to the purchase price of such product.

Industrial and intellectual property

You acknowledge and consent that all copyright, trademark and other industrial and intellectual property rights on the materials or content provided as part of the website correspond at all times to us or to those who have granted us a license for their use. You may use such material only as expressly authorized by us or those who have licensed its use to us. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

Viruses, hacking and other computer attacks

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials.

You will not attempt to gain unauthorized access to this website, the server on which said page is hosted or any server, computer or database related to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause could lead to the commission of infractions classified by the applicable regulations. We will report any breach of these regulations to the relevant authorities and will cooperate with them to discover the identity of the attacker. Likewise, in the event of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of your use of this website or of downloading content from the same or to which the same redirection.

Links from our website

In the event that our website contains links to other websites and materials from third parties, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. We therefore accept no liability for any damage or loss arising from its use.

Written communication

The applicable regulations require that part of the information or communications that we send you be in writing, however, by using this website you accept that the majority of said communications with us be electronic. We will contact you by email or provide you with information by posting notices on this website.

For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

Notifications

The notifications you send us should preferably be sent through our contact form. In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send you communications either to the e-mail or to the postal address provided by you when placing an order.

It will be understood that notifications have been received and have been correctly made at the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter.

Events beyond our control

We will not be responsible for any non-compliance or delay in the fulfillment of any of the obligations assumed, when it is due to events caused by force majeure. Causes of force majeure will include any act, event, failure to perform, omission or accident that is beyond our reasonable control and, among others, the following:

It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the cause of force majeure. We will use all reasonable means to bring the force majeure event to an end or to find a solution that allows us to fulfill our obligations despite the force majeure event.

Resignation

The lack of a requirement on our part for strict compliance on your part with any of the obligations assumed by you under a contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us under of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver by us of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Conditions. No waiver on our part of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you through the different means of communication. contact that you provided us.

Partial nullity

If any of these Conditions or any provision of a contract are declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

Our right to modify these conditions

We reserve the right to modify these Terms and Conditions. We will keep you informed of substantial changes made to them. These will not be retroactive and, except for possible exceptions depending on the specific case, they will be applicable after 10 days from the date of their publication in the corresponding notice. If you do not agree with the modifications introduced, we recommend that you do not use our website.

Applicable law and jurisdiction

The use of our website and the contracts for the purchase of products through said website will be governed by Spanish legislation. These General Conditions are subject to and will be governed in accordance with the provisions of the laws of Spain, in particular:

The parties submit, for the resolution of conflicts and waiving any other jurisdiction, to the Courts and Tribunals of the consumer's domicile.

Comments, suggestions, complaints, and claims

Your comments and suggestions will be welcomed. We ask you to send us such comments and suggestions, as well as any query, complaint or claim through our contact form, telephone number or postal or email address indicated in Clause 2 of these General Contracting Conditions. In addition, we have official complaint forms available to consumers and users. You can request them by calling 634698837 or through our contact form.

Your complaints and claims to our customer service will be attended to in the shortest possible time and, in any case, within a maximum period of one month. Likewise, they will be registered with an identification code that we will inform you and will allow you to track them. If you as a consumer consider that your rights have been violated, you can direct your complaints to us through the email address in order to request an extrajudicial dispute resolution.

In this sense, if the acquisition between you and us has been concluded online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an extrajudicial dispute resolution with us. in terms of accessible consumption through this link.

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